Team Lead – IT Support (f/m/d)

at  deeploi GmbH

YOUR MISSION

• Provide leadership to the IT support team, ensuring a cooperative and productive work environment
• Plan and develop a high-performing team, covering all relevant IT areas, by managing the recruitment process, creating development plans, and implementing comprehensive training programs
• Oversee daily operations, ensuring efficient workflows, meeting KPIs, and maintaining SLAs while addressing customer issues promptly and professionally to enhance customer satisfaction
• Drive performance management by setting clear KPIs, monitoring team performance, and identifying areas for improvement through regular reporting and trend analysis
• Stay up-to-date with the latest technology trends, continuously optimizing processes, and integrating new tools that align with industry standards and enhance team performance

WHY US?

• Become part of the IT revolution - we are a small but rapidly growing team in Berlin and Munich with big ambitions - and witness how we build a startup from the ground up to become the leading IT operating system in Europe
• Attractive compensation package, including a virtual share package (VSOP)
• High responsibility and ownership from day one
• Benefits: public transportation ticket or Urban Sports Club, Corporate Benefits
• Well-equipped offices in Munich and Berlin-Mitte
  We are looking forward to receiving your application!
  Your deeploi Team

Please refer the Job description for details