Team Lead, LOG

at  FULLERTON HEALTHCARE GROUP PTE LIMITED

The Team Lead for Letters of Guarantee (LoG) will be responsible for overseeing the day to day operation and management of the LOG team. This role requires a meticulous attention to detail, excellent organizational skills, and the ability to lead a team to ensure all guarantees are accurate and issued in a timely manner.

QUALIFICATIONS:

• Diploma or higher educational qualification.
• Completion of Health Insurance Certificate is preferred.
• Claims Experience of at least 3 years in Health Claims
• Proficient in Microsoft Office applications such as Excel, Word and Powerpoint
• Good command of both written and spoken English.
• Team Player and self-motivated
• Ability to work with tight timelines and under pressure
• Keen eye for details
• Highly organised around multiple priorities and timelines
• Good communication and people skills

• Assessment and Issuance of Letter of Guarantee according to policy contracts and guidelines
• Ensure timely conclusion of LOG processing within agreed turnaround time
• Respond promptly to email and telephone inquiries
• Follow up calls to the customers if necessary
• Handles escalation or client complaints, providing effective solutions.
• Maintain open communication with clients and intermediaries to achieve satisfactory resolution of cases/complaints.
• Provide regular reports on case resolutions to both internal stakeholders and external clients.
• Collaborate with internal and external stakeholders to review and enhance work processes, aiming to improve the overall customer experience.
• Implement enhanced work processes in collaboration with stakeholders.
• Assist and/or provide training and/or coaching on need basis
• Undertake any other duties or projects as assigned by supervisor or Head of Department