Team Lead Partner Operations (Fulfillment) (f/m/d)

at  Hive Technologies GmbH

THE POSITION

If you are passionate about driving operational excellence and excited to grow with Hive across Europe, this might be the right position for you!

As Team Lead Partner Operations (Fulfillment) you will be based in Hive’s HQ in Berlin. As part of this role, you will:

• Empathetically manage and develop a team of 3+ Operations Managers across 4 int. markets (Italy, Spain, Poland & UK)
• You will be responsible for the efficient performance of the fulfillment KPIs & cost centers of your sites to manage our 3PL’s performance
• Present your KPIs to Hive’s leadership and derive actionable strategies to improve customer satisfaction
• Delight Hive’s customers by creating solutions for operational challenges
• Be the sparring partner of Hive’s operations, commercial and tech teams: Process Engineering, Tech, Customer Support, Customer Operations & Account Management/ Business Development
• You and your team spearhead operational excellence to improve Hive’s fulfillment processes and software (ERP and WMS) across locations

You’ll be in charge of building and strengthening Hive’s partner-operations team! You ensure our customer’s happiness by closely managing KPIs, cost, and SLAs are met with business partners & suppliers. This position has significant degrees of freedom to shape the vision of Hive’s 3PL partner program. Our Hive & the world is your stage!

• Empathetically manage and develop a team of 3+ Operations Managers across 4 int. markets (Italy, Spain, Poland & UK)
• You will be responsible for the efficient performance of the fulfillment KPIs & cost centers of your sites to manage our 3PL’s performance
• Present your KPIs to Hive’s leadership and derive actionable strategies to improve customer satisfaction
• Delight Hive’s customers by creating solutions for operational challenges
• Be the sparring partner of Hive’s operations, commercial and tech teams: Process Engineering, Tech, Customer Support, Customer Operations & Account Management/ Business Development
• You and your team spearhead operational excellence to improve Hive’s fulfillment processes and software (ERP and WMS) across location