Team Lead, Personal Support Services

at  LOFT Community Services

DATE: November 1, 2024
LOCATION: Orillia, ON – Tudhope Manor
COMPENSATION: $53,630 - $65,589 annually prorated
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
To help fulfill its mission, LOFT is hiring a Team Lead, Personal Support Services.

JOB SUMMARY

The Team Leader-Personal Support Services is responsible for a range of services for individual resident/tenant members. The Team Leader-Personal Support Services will provide direct support to clients in a psychosocial (recovery) service approach, assist, in liaison with the Program Director/Manager and the staff team with the implementation and maintenance of all services and perform administrative tasks related to the operation of the program.
There will be an expectation to actively contribute to the program’s staff team and to adhere to the established routines or protocols of the program including emergency, security, medication, fire and general health and safety practices. This position may involve work on weekends.
LOFT’s Back to Home Program at Tudhope Manor in Orillia, offers specialized high support, supportive housing to individuals 55+ who are designated ALC or at risk of ALC. The home has 44 beds, and our Hub and Spoke Community Program offers additional 24 hour supports within the home and community to an additional 40 individuals. Our high support includes specialized Personal Support Workers, Psychogeriatric Case Managers , Life Enrichment and Behavioral Supports. Staff receive enhanced training related to mental health, addictions, psychosocial rehabilitation, responsive behaviors, and dementia.”

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.
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1. Support of the physical and mental health requirements of resident/tenant members

• Establish a working rapport with resident/tenant members that supports their dignity, self-direction and facilitates their psychosocial, behaviour management and medical needs, as required.
• Monitor mental health related behaviours and provide support as required.
• Identify changes in behaviour and/or other indicators of decompensation with residents’ mental health challenges.
• Provide input into team planning to manage residents’ mental health issues.
• Take the lead role and intervene in crisis situations related to residents’ mental health concerns.
• Identify and report any incidents of suicide ideation among residents; ensure a safe environment for the resident to reduce the risk of self-harm.
• Facilitate conflict resolution between residents with psychiatric disabilities.
• Monitor residents’ psychotropic medications and notify appropriate mental health/medical professionals regarding related issues as required.
• In liaison with the Program Director / Manager, assist with monitoring and maintaining resident/tenant members’ appointments with physicians, community agencies, support services and other services, as required.
• Support resident/tenant members with reminders related to taking their medications at the scheduled time(s) and in accordance with their physician’s instructions, as required.
• Monitor and support resident/tenant members with medical problems and illnesses, including cleaning areas which require immediate attention, i.e. linens, floor coverings, etc. for the comfort and support of the members. Further, to record illnesses, the circumstances and arrange for medical/emergency intervention in liaison with the Program Director / Manager.
• Maintain and record all appointments and hospital admissions for resident/tenant members.
• Encourage and assist resident/tenant members in the following activities of daily living, as required:
• Laundering and ironing of personal clothing
• Dressing/undressing and ensure resident/tenant members are dressed appropriately
• Personal hygiene including grooming, shaving, oral hygiene, nails and bathing
• Ambulation, toileting and transferring
• At mealtimes, serving, feeding, cutting food etc.
• Care for incontinent resident/tenant members
• Make resident/tenant members’ beds
• Shopping
• In liaison with the Program Director / Manager, assist with the coordination of all aspects of the admission process of new resident/tenant members as well as the discharge procedures for those who leave the program. This includes the input of client information into the data/CIS system as applicable.
• As a means of promoting a normalized lifestyle, support resident/tenant members with daily living chores such as bed making, dusting, sweeping and generally keeping their living space in a clean and orderly fashion.
• Provide support with managing behaviours arising from cognitive issues.
• Provide crisis intervention and manage emergency situations, according to policies and procedures of LOFT Community Services.
• Provide social support in areas such as conversation, making phone calls, writing letters, facilitating interest in hobbies and other recreational activities.
• Escort to medical appointments, visiting friends and other identified needs for social interaction in the community.
• Maintain current and accurate records of the provision of care services and document behaviours for individual resident/tenant members in accordance with established procedures.
• Participate in regularly scheduled meetings with residents and/or other members of the staff team for the purpose of developing goals of support for individual resident/tenant members, as required. Adhere to the goals and tasks developed.
• Report and consult with the Program Director / Manager in regard to special incidents within 24 hours.
• In liaison with the Program Director / Manager, provide ongoing assessment and monitoring of the resident/tenant members’ requirements for support services and assistance in coordinating and arranging for the delivery of these services, as required

1. Support of the physical and mental health requirements of resident/tenant members

• Establish a working rapport with resident/tenant members that supports their dignity, self-direction and facilitates their psychosocial, behaviour management and medical needs, as required.
• Monitor mental health related behaviours and provide support as required.
• Identify changes in behaviour and/or other indicators of decompensation with residents’ mental health challenges.
• Provide input into team planning to manage residents’ mental health issues.
• Take the lead role and intervene in crisis situations related to residents’ mental health concerns.
• Identify and report any incidents of suicide ideation among residents; ensure a safe environment for the resident to reduce the risk of self-harm.
• Facilitate conflict resolution between residents with psychiatric disabilities.
• Monitor residents’ psychotropic medications and notify appropriate mental health/medical professionals regarding related issues as required.
• In liaison with the Program Director / Manager, assist with monitoring and maintaining resident/tenant members’ appointments with physicians, community agencies, support services and other services, as required.
• Support resident/tenant members with reminders related to taking their medications at the scheduled time(s) and in accordance with their physician’s instructions, as required.
• Monitor and support resident/tenant members with medical problems and illnesses, including cleaning areas which require immediate attention, i.e. linens, floor coverings, etc. for the comfort and support of the members. Further, to record illnesses, the circumstances and arrange for medical/emergency intervention in liaison with the Program Director / Manager.
• Maintain and record all appointments and hospital admissions for resident/tenant members.
• Encourage and assist resident/tenant members in the following activities of daily living, as required:
• Laundering and ironing of personal clothing
• Dressing/undressing and ensure resident/tenant members are dressed appropriately
• Personal hygiene including grooming, shaving, oral hygiene, nails and bathing
• Ambulation, toileting and transferring
• At mealtimes, serving, feeding, cutting food etc.
• Care for incontinent resident/tenant members
• Make resident/tenant members’ beds
• Shopping
• In liaison with the Program Director / Manager, assist with the coordination of all aspects of the admission process of new resident/tenant members as well as the discharge procedures for those who leave the program. This includes the input of client information into the data/CIS system as applicable.
• As a means of promoting a normalized lifestyle, support resident/tenant members with daily living chores such as bed making, dusting, sweeping and generally keeping their living space in a clean and orderly fashion.
• Provide support with managing behaviours arising from cognitive issues.
• Provide crisis intervention and manage emergency situations, according to policies and procedures of LOFT Community Services.
• Provide social support in areas such as conversation, making phone calls, writing letters, facilitating interest in hobbies and other recreational activities.
• Escort to medical appointments, visiting friends and other identified needs for social interaction in the community.
• Maintain current and accurate records of the provision of care services and document behaviours for individual resident/tenant members in accordance with established procedures.
• Participate in regularly scheduled meetings with residents and/or other members of the staff team for the purpose of developing goals of support for individual resident/tenant members, as required. Adhere to the goals and tasks developed.
• Report and consult with the Program Director / Manager in regard to special incidents within 24 hours.
• In liaison with the Program Director / Manager, provide ongoing assessment and monitoring of the resident/tenant members’ requirements for support services and assistance in coordinating and arranging for the delivery of these services, as required.

1. Maintenance of security, fire and general health and safety

• In emergency situations including injuries and medical health concerns, contact appropriate emergency services immediately. In addition, record all incidents using the appropriate forms. Contact with the Program Director or designated person will be initiated in accordance with program procedures and practices.
• If a resident/tenant member is missing, follow up according to the program procedures.
• Ensure equipment and supplies for personal support staff are readily available. Report any damage or need for maintenance to the Program Director / Manager.

1. Social/Recreational Activities

• Participate in the development, implementation and evaluation of recreational and social programming designed to maintain and enhance physical well-being and cognitive function and to promote a normalized lifestyle.
• Purchase supplies for the programs, as required, as well as assist with preparing posters, etc. to publicize activities.
• Maintain accurate records of program participants.
• Keep appropriate staff informed of residents absent for other scheduled activities (e.g. meals) because of special outings, as applicable.
• Ensure the equipment/supplies required are available and ready for use. Report any damage/need for maintenance of equipment to the Program Director / Manager.
• Actively participate in all planned program activities.
• Actively encourage positive interactions among participants.
• Drive the van to transport resident/tenant members for outings as well as assume the leadership for the activity, as required.

1. Other related duties and delegated responsibilities from the Program Director / Manager

• Participate in resident/tenant members’ activities and meetings, staff meetings, training sessions and the Occupational Health and Safety Committee, as required.
• Prepare the work schedule for PSW staff at the Orillia House site.
• Prepare and input the payroll submissions to the Head Office for casual/relief PSW’s through the use of Microsoft Excel program and email as required.
• Accept other delegated assignments from the Program Director / Manager which pertain to the overall operation of the Orillia
• House Supportive Housing Program.