Team Lead - Product Specialist

at  EMCO Corporation

Company Description
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Job Description
The Team Lead Product Specialist will be responsible for coordinating a team of product analysts and catalog managers to ensure the accuracy and effectiveness of product-related data for e-commerce. This role involves setting up processes to maintain product data, quality control, and publications to the ERP and e-commerce website. The Team Lead will also be responsible for coaching and training team members, providing feedback, and helping them achieve their monthly KPIs. Additionally, the role includes conducting software research in AI to help scale the data enrichment process, utilizing a PIM system to store and maintain product master data, and using SQL, data storage, and queue to process data. The Team Lead will act as a subject matter expert, run analytics, and encourage Emco profit centers to use the e-commerce platform. They will also be in contact with stakeholders using the e-commerce platform and influence vendor partners on their digital change journey. This position will report to the Manager, Product and Data Management.

POSITION QUALIFICATIONS:

• Bachelor’s degree in business, Information Systems, or a related field.
• Minimum of 5 years of experience in product management, e-commerce, or a related field.
• 3-5 years of experience in leading and managing a team.
• Strong understanding of e-commerce platforms, ERP systems, and PIM systems.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Experience in stakeholder management and business analytics.
• General proficiency in SQL, data storage/warehousing, and queue management.
• Ability to communicate with IT regarding system failures.

SKILLS:

• Strong analytical skills with attention to detail and accuracy.
• Excellent follow-up skills.
• Good logistics knowledge.
• Problem-solving skills.
• Enthusiastic personality with an emphasis on teamwork.
• Ability to review and analyze large amounts of information and draw informative conclusions and recommendations.
• Proficiency in using PIM systems for managing product master data.
• Strong business acumen and stakeholder management skills.
• Bilingualism English and French is an asset
  Additional Information

• Coach and train product analysts, providing feedback and reviewing their performance regularly.
• Be a subject matter expert in product knowledge (Plumbing, HVAC, Industrial and Waterworks) to help the team output the best product data possible.
• Prioritize work and help the team achieve monthly KPIs.
• Set up processes to maintain e-commerce product data, quality control, and publications to the ERP and e-commerce website.
• Deliver world-class customer service by responding to all customer, vendor, and management requests in a timely fashion.
• Create audit checklists to help the team correct product data issues.
• Ensure product information is accurate, up-to-date, and compliant with data standards.
• Create data standards to ensure the standardization of product data.
• Conduct software research in AI to help scale the data enrichment process.
• Utilize a PIM system to store and maintain product master data.
• Be in contact with stakeholders using the e-commerce platform.
• Act as a subject matter expert and run analytics to encourage profit centers to use the e-commerce platform.
• Review team processes and improve them to ensure efficiency and effectiveness.
• Transform strategic information from the Sales and Head-Office leadership team into tactical processes for the team to follow.
• Influence vendor partners on their digital change journey to acquire marketing data in a timely and repetitive fashion.
• Create and maintain processes and training documentation with the help of the team.
• Assess situations quickly and provide a course of action to best meet the needs of the team and the Profit Centre customers.
• Use SQL, data storage, and queue to process data within the PIM system.
• Review and analyze large amounts of information and draw informative conclusions and recommendations, covering areas such as product descriptions, attributes, SEO, and other data fields.
  Qualifications