Team Lead

at  Qargo

Qargo is a tech start-up with offices based in London and Ghent (Belgium). We’re on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. We are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To achieve our mission and support our growth, we’re looking for a Team Lead for our Professional Services team.

Lead and manage the Professional Services team, consisting of Business Analysts and Integrations Support Officers, providing guidance on both functional and technical aspects.
Support team members in understanding customer workflows, and teach them how to perform configurations and data mappings.
Conduct resource planning for the team, ensuring commitments to the Customer Onboarding team are met and projects are delivered on time.
You’ll support the Customer Success team to handle the intake of new integration requests.
Identify bottlenecks and implement process improvements to enhance the efficiency of the team.
Liaise with engineering leadership to suggest product improvements that facilitate team operations.
Report to Customer Success leadership on time spent on tasks for accurate customer billing.
Identify process changes to improve communication between the Customer Onboarding and Engineering teams.