Team Lead

at  Rack Room Shoes

Requisition Number : 27010
Store Number : 358
Concord Mills
8111 Concord Mills B Sp3
Concord, North Carolina US
Part Time

JOB DESCRIPTION SUMMARY

The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

KEY QUALIFICATIONS

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.Maintain and reinforce current service level standards.Provide service training and leadership to staff members.Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedureSales, Discounts and RefundsLoyaltyOpen/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:Shipping and ReceivingPrice Management (Price Changes, Markdowns etc.)SinglesDamaged MerchandiseConducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:Merchandise PlacementSales floor maintenance and housekeepingPromotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:SchedulingPayroll budget complianceTime & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:Utilization of all available training toolsConsistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.