Team Lead, Recycling Customer Relations - Remote

at  Circular Materials

OVERVIEW

The Team Lead, Resident Relations manages the Resident Relations Team and its mandate and processes to support the delivery of exceptional customer service to residents across Canada. Reporting to the Senior Manager, Customer Relations, the Team Lead, Resident Relations is a hands-on manager that implements Circular Materials’ resident relations practices and strategies.

EDUCATION

• Post-secondary education – ideally in Business or Customer Service Management is preferred or equivalent experience.

EXPERIENCE

• 3+ years of experience in supervision/ management of teams in a professional or customer service capacity.
• Experience with client management.

Knowledge/Competencies/Skills

• Strong relationship-building, collaboration, and team-building skills.
• Exceptional communications skills, both written and verbal with the ability to tailor as appropriate for the needs of the audience to convey messages effectively and accurately.
• Detail-oriented.
• Analytical and process-oriented mindset.
• Strong problem-solving, troubleshooting, and multi-tasking skills.
• Effective judgment and decision-making skills.
• Issues management skills to anticipate problems that may arise, identify problems as they are emerging, assess impacts, alert, and support the team as appropriate and implement solutions.
• Interest in environmental issues and how businesses contribute to good environmental performance.
• Flexible and fast-paced, adapting to new and changing tasks and work environment.
• Strong Excel skills and comfortable learning new online tools. Working knowledge of SAP and CRM systems is an asset.
• Demonstrated desire for continuous learning and improvement.
• Bilingualism is required for this role (French/English).

Please refer the Job description for details