Team Lead- Scheduling

at  CarePartners

Who We Are:
CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.
We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI
Overview:
This position may involve a shift rotation of afternoons, evenings, and weekends including holidays. The position would require flexibly as schedules may change.
CarePartners serves Ontario communities and we bring kind and professional care to patients in need, and when you work with us, you make a positive impact in your community.

• Manage individual caseload related to intake and service delivery of client/employee schedules as defined by local management.
• Support multi-disciplinary team through effective problem solving of conflicts/issues with regards to challenging scheduling cases, hard to service areas.
• Respond to multi-disciplinary team questions and concerns regarding scheduling policies and practices.
• Provide support and mentoring to multi-disciplinary team.
• Mentor and support multi-disciplinary team in the completion of intake and scheduling tasks/requirements.
• Mentors and supports multi-disciplinary team in the use of software’s and other technical enablers (e.g. Procura; HPG, OneDrive).
• Primary contact designee for all Information System related problems.
• In collaboration with the Manager, troubleshoots employment related issues by providing necessary information and supportive documentation.
• In collaboration with the Manager, participates in the recruitment and hiring process for Client Service Delivery Coordinators.
• In collaboration with the Manager, contributes to the development of annual training and operational plans related to client service delivery.
• Participate in the collection and/or analysis of key performance, quality and human resource indicators.
• Provide regular feedback and recommendations to Manager on intake and scheduling performance.
• Participate in the development and execution of ongoing quality improvement initiatives.
• Maintain and promotes a collaborative team relationship with clients/caregivers, funders, community partners, staff, volunteers and other internal colleagues.
• Where required, participates in internal and external committees and community functions (workshops, job/health fairs, community boards and participation on focus groups).
• Demonstrate a commitment to continued professional development and growth.
• Contribute to a healthy and safe working environment.
• Perform other duties as required