Team Lead Service Design

at  AUTODOC

WHERE YOUR EXPERTISE IS NEEDED

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

REQUIREMENTS

• Proven experience in design thinking methodologies and/or product design over 3 years
• Broad knowledge in own discipline and other disciplines within the function
• Proficiency in building products and services, business cases and visualization
• Strong communication and collaboration skills.
• Ability to resolve complex issues in their own specialized area.
• Demonstrated ability to lead teams or projects with broad visibility to achieve milestones and objectives.

• Coaches and leads teams in Agile and Lean practices, Trains and provides guidance to other team members.
• Facilitates meetings and workshops to gather feedback and align stakeholders.
• Collaborates with product teams to address user needs and issues.
• Manages and visualizes outcomes, prioritizes work and adheres to agreed priorities and scope.
• Stay up-to-date with emerging trends and best practices in service design and related fields.
• Help develop and refine service design methodologies and processes.
• Support the development of design presentations and reports for clients and stakeholders.
• Ensures service design solutions align with company strategy and goals