Team Lead Service Desk (H/F/X)

at  Fednot

WHAT QUALIFICATIONS ARE WE LOOKING FOR?

• Master’s degree in Computer Science, Engineering, or Information Technology, or an equivalent proficiency gained through practical experience;
• At least 7 years of professional experience of which at least 5 years of experience in a similar role (proven track record) ;
• Excellent ability to manage and communicate to customers and end-users is a must;
• Proven experience in managing priorities and emergencies according to business needs;
• Adaptability and ability to work in a complex environment with many actors (Fednot, federal and regional authorities, IT partners, notaries, citizens, etc.);
• Excellent competences in people management in offering valuable contributions to personal development and mentorship to team members ;
• Strong problem-solving abilities;
• Highly analytical and synthetical skills;
• A robust practical knowledge of ITIL and proficiency in Kepner & Tregoe or a comparable root cause analysis methodology;
• A very good knowledge of Dutch, French, and English.

WHAT QUALIFICATIONS ARE WE LOOKING FOR?

• Master’s degree in Computer Science, Engineering, or Information Technology, or an equivalent proficiency gained through practical experience;
• At least 7 years of professional experience of which at least 5 years of experience in a similar role (proven track record) ;
• Excellent ability to manage and communicate to customers and end-users is a must;
• Proven experience in managing priorities and emergencies according to business needs;
• Adaptability and ability to work in a complex environment with many actors (Fednot, federal and regional authorities, IT partners, notaries, citizens, etc.);
• Excellent competences in people management in offering valuable contributions to personal development and mentorship to team members ;
• Strong problem-solving abilities;
• Highly analytical and synthetical skills;
• A robust practical knowledge of ITIL and proficiency in Kepner & Tregoe or a comparable root cause analysis methodology;
• A very good knowledge of Dutch, French, and English.

Please refer the Job description for details