Team Lead Site Services – Study Setup

at  Thermo Fisher Scientific

JOB DESCRIPTION

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

EDUCATION AND EXPERIENCE:

Bachelor’s degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
1+ year of leadership responsibility
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of Good Clinical Practices
• Strong attention to detail
• Strong organizational skills
• Accurate data entry skills
• Proficient computer skills including Microsoft Office
• Effective negotiation and problem resolution skills
• Good verbal communication skills
• Superior analytical, interpersonal and time management skills
• Critical thinking and problem solving skills to support quality decision making
• Ability to work in a collaborative team environment

Additional / Specific Job Responsibilities but not limited to:

• Manage processing overdue orders overview
• Maintains current courier assignment templates, Study Setup Checklist, and CDC Permit.
• Provides training to new staff members
• Provides training upon implementation of new process or guidelines
• Evaluates performance and identifies and corrects performance problems
• Manages escalations related to Study Setup and escalates and involves management and/or appropriate department
• Coordinate the review and action required on custom reports
• Kit specifications, Kit vendor document repository
• Coordinate IATA Certification for the Logistics Coordinators
• Manage and prepare Proforma Invoice. Proforma Country Overview.
• Manage Setting Systems Courier TAT
• Supports and acts as a backup for the Senior Logistics Coordinator, (Associate) Manager Global Site Services, and the Team Lead Site Service- Tracking & Maintenance

RESPONSIBILITIES:

Ensures efficient and effective operations of the department and is responsible for quality within the section. Participates in the daily operations of the Study Maintenance team, Shipping assistance team and Tracking team or where needed and follows up on complaints/issues until resolution. Provides training for new personnel or when new processes are implemented. Follows up on training documentation of the teams. Attends study protocol meetings and educates staff on issues requiring attention. Creates work schedule and holiday planning for the teams.

Additional / Specific Job Responsibilities but not limited to:

• Manage processing overdue orders overview
• Maintains current courier assignment templates, Study Setup Checklist, and CDC Permit.
• Provides training to new staff members
• Provides training upon implementation of new process or guidelines
• Evaluates performance and identifies and corrects performance problems
• Manages escalations related to Study Setup and escalates and involves management and/or appropriate department
• Coordinate the review and action required on custom reports
• Kit specifications, Kit vendor document repository
• Coordinate IATA Certification for the Logistics Coordinators
• Manage and prepare Proforma Invoice. Proforma Country Overview.
• Manage Setting Systems Courier TAT
• Supports and acts as a backup for the Senior Logistics Coordinator, (Associate) Manager Global Site Services, and the Team Lead Site Service- Tracking & Maintenanc