July 25, 2024
Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.
Short Facts
Dortmund, Germany
Swisslog, Onsite - Company Location
Customer Service
Permanent Position
Responsibilities

Make an impact

• Within our customer service organization, you will provide leadership and co-ordination to a team of Software Service Engineers and Key Users working with the Warehouse Management Softwares WMX and SAP EWM.
• You have the overall responsibility for the management of the Software Service for customer projects and corresponding maintenance contracts
• You are responsible for the processes of change and incident- / problem management
• You identify business opportunities for Swisslog at our Software Service customers
• You make sure that the required services can be provided and the customer satisfaction is ensured
• Also escalation management will be one of your tasks
• Additionally you will build relationships and maintain contact with other Swisslog software communities and other relevant stakeholders

Application Requirements

What you need to succeed

• You have successfully completed a University degree (information systems, logistics) or comparable education
• You are experienced with managing Software Service teams
• Ideally, you have already worked with SAP EWM service
• You are experienced with software development and software lifecycle management
• You are passionate about customer service business and about people management
• In addition you are able to communicate transparently, effectively and consistently with all stakeholders and focus on customer needs and satisfaction
• You are fluent in German and English

LI-KK1

Corporate Fitness
Flexible Working Options
Global Opportunities
Grow with Us!
Latest Technology
Our promise to you
Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.
Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.
About Swisslog
Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 2,900 experts from 50 countries, serving some of the world’s largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.
Join the journey!
If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!
Ready to start your Journey?
We are looking forward to hearing from you

Please refer the Job description for details