Team lead with English and German

at  PartnerHero

ABOUT US

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day and thrive.

THE ROLE

At PartnerHero, our Team Lead facilitates successful operations for the programs they support by directly leading a team of associates and helping to optimize the team’s contribution to the partner’s operations.
This role requires proficiency in the German language (speech and written). As a Team Lead, you will be a point of contact for the partner regarding the program and you will be responsible for relaying key information, updates, and feedback to your team. You will also be responsible for production and metrics related to production. (estimated 50% of the time).
You demonstrate key characteristics such as responsibility, reliability, process knowledge, leadership (leads by example), organizational skills, time management, positive attitude, openness to feedback, coaching, and mentorship skills.
This is a REMOTE ROLE.

WHAT YOU’LL DO:

• Manage day-to-day planning and operations of your team (estimated 50% of the time)Directly provide customer support and resolution of issues and questions regarding the Partner’s online product. (estimated at 50% of the time)Make sure that each of your teammates delivers on their Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs)Train and help develop your team by conducting team huddles and coaching sessionsCreate reports of your team’s performance and document feedback from the PartnerAct as the liaison between the management and your team