Team Leader - 6 month FTC

at  Keoghs

Keoghs are seeking a Team Leader to join our Pre Litigated Motor Team in Liverpool. They will manage and support a team of Pre Litigated Motor claims handlers. They will also manage a small caseload of complex motor claims.

KEY ACCOUNTABILITIES

The Team leader will be responsible for:

• The achievement of the team’s targets and operational measures
• Delivery of a quality service
• Client service compliance
• review and allocate new claims as appropriate with regards to the value and complexity of the case and approve offers from clients
• identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements
• hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
• assist the Client Service Team with the preparation of client, team and sector analysis and statistics
• The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary.

In addition, the Team Leader will handle a small caseload (c.50) of complex motor claims.
The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary.
Working Hours
35 hours per week
Monday – Friday 9am – 5.0pm with 1 unpaid hour for lunch.
Primary location for this role is Liverpool Office.

EXPERIENCE, SKILLS AND QUALIFICATIONS

• Highly developed knowledge of processes, systems and procedures
• Strong technical knowledge of Motor claims
• Excellent analytical and problem solving skills
• Excellent understanding of client protocols
• Excellent communication skills
• Ability to utilise interpersonal skills to influence and negotiate
• Excellent organisational skills
• Able to initiate and maintain business relationships
• Shows commercial awareness in understanding of the market and industry
• Demonstrates a passion for the business and their role
• Demonstrates an understanding of business development strategies and a willingness to support
  Required Soft Skills:
  Values
  Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
  Our Values
  We are connected
  We are Dynamic
  We are Innovative
  We succeed together

• The achievement of the team’s targets and operational measures
• Delivery of a quality service
• Client service compliance
• review and allocate new claims as appropriate with regards to the value and complexity of the case and approve offers from clients
• identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements
• hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
• assist the Client Service Team with the preparation of client, team and sector analysis and statistics
• The Team Leader will report directly to the Head of Operations and support other Team Leaders as and when necessary