Team Leader Admin & Support

at  Discovery Ltd

Business Unit: Discovery Employee Benefits
Function: Administration and Office Support
Date: 27 Jan 2025
Achieve more than YOU BELIEVE
Discovery Corporate & Employee Benefits
Team Leader Admin & Support

PERSONAL ATTRIBUTES AND SKILLS

The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

EDUCATION AND EXPERIENCE

• NQF level 5 equivalent qualification.
• 3 – 5 years operational leadership and management experience – Essential
• 3 - 5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential
• NQF level 6 or B Com degree or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
• 3 - 5 years’ experience in the employee benefits and 5 years in a senior role.

The position is responsible for managing a smaller team, responsible for the Onboarding and Installation of New Business. Some functions:

• To review and initiate Special Rule requests and the implementation of Amendments, Enhancements and Renewals.
• To load and process all Umbrella contributions / billing reconciliations and investments in accordance with Section 13A of the Pension Fund Act.
• To compile AUM report, review and submission.

The incumbent must ensure that the processes and procedures are implemented, maintained (Default Reg & T-day) and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds.