Team Leader - Brief Intervention

at  Safe Steps Family Violence Response Centre

INTRODUCTION:

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.
Our vision is safety, support and respect for all victim-survivors of domestic and family violence.
Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.
The Team Leader – Brief Intervention will play a crucial role in leading a team dedicated to providing case management support to individuals and families affected by family violence. The Team Leader – Brief Intervention will support frontline staff with supervision, consultation and guidance, and professional development to deliver best practice family violence crisis response services.

DESCRIPTION:

PAY LEVEL: SCHADS Level 7 - Pay Point 1 ($58.23)
CONTRACT TYPE: Permanent - Full Time (1.0 FTE)

SKILLS AND EXPERIENCES:

KEY SELECTION CRITERIA - Essential

• Bachelor’s degree in social work or equivalent
• Extensive experience working in crisis response and intervention, preferably family violence
• Proven leadership abilities, with experience managing a team and coordinating services
• Experience maintaining a high performing team and managing to performance targets
• Experience in staff support and supervision

KEY SELECTION CRITERIA - Other

• Demonstrated understanding of the Victorian Government family violence sector reforms and legislation
• Demonstrated experience providing operational and clinical guidance to staff using frameworks and guidelines to inform crisis response decision-making
• Highly developed problem-solving skills and critical thinking skills, including experience identifying and implementing continuous improvement initiatives

Leadership and Team Management
Inspire, motivate and align case managers, strengthen relationships and promote a positive view of Safe Steps to stakeholders
Provide specialist practice knowledge and guidance to case managers as required
Ensure case managers are familiar with Safe Steps practice guidelines, policies and procedures
Prepare monthly Client Services reporting for the Executive Managers Service Centre and Business Operations on operational and staff performance
Assist with quality reports and audits of client files which includes SHIP and status updates
Provide complex client case consultations, related task direction and support as required
Supervision, Training, and Professional Development
Lead, support and supervise case managers with the assistance of the Clinical Governance Team, adhering to the Supervision Framework and Case Management Program Requirements
Build capability of case managers to deliver brief intervention services. This includes mentoring and developing staff in case practice with a child safe, intersectional and evidence-based approach to all victim-survivors of family violence regardless of ethnicity, gender, age, sexual orientation, religion, and ability
Provide frontline staff with day-to-day support and supervision as required
Track, monitor and report against supervision targets monthly
Drive training and professional development within Client Services, in consultation and partnership with the Clinical Governance team
Ensure development plans are in place for all case managers.
Develop and implement student internships and placements as required.
Brief Intervention
Oversee the day-to-day operations in the brief intervention team, in line with operational guidelines, sector reforms, funding and service specifications and relevant risk assessment tools, frameworks, policies and legislation
In collaboration, coordinate the movement of clients through the internal Safe Steps and broader FV systems, to ensure caseloads, allocations and workflows remain achievable and responsive
Ensure supervision is provided to all case managers alongside the supervision framework and Clinical Governance team
Monitor risk, operational performance and manage data and client record system collection, daily
Quality and Service Improvement
Ensure organisation wide policies and procedures are followed and embedded into our culture
Ensure that all practitioners comply with key operational and clinical models and frameworks, including processes associated with supporting high risk clients, mandatory MARAM, and intervention processes
Contribute to keeping practice models, training guides and frameworks relevant and up-to-date
Support the roll out of mandatory annual training for all crisis response staff
Participate in investigations of incidents and complaints as required, including Complex Case Panel presentations
Provide expert advice regarding safety planning, risk and needs assessments.
Occupational Health and Safety
Provide, so far as is reasonably practicable, a healthy and safe workplace for employees where appropriate including:
Regularly monitoring the work area
Actively reviewing work procedures to ensure all work is performed in a safe manner
Actively lead accident/incident investigations involving the employees under your supervision
Provide adequate instruction, information, supervision and training for employees to perform their work in a safe manner, including:
Ensuring all new staff and students are provided with an induction to the work area.
Other
Perform other duties consistent with the position where required and/or requested by management from time to time.
Promote and uphold Safe Steps’ values of integrity, diversity, and empowerment.
Implement strategies to ensure a welcoming and safe environment for all clients and staff, including those from the LGBTIQ+ community, CALD, Aboriginal and Torres Strait Islander and people with disabilities
Engage in continuous quality improvement (CQI) to enhance service delivery and governance, ensuring inclusivity and equity.
Collaborate with services to provide comprehensive support for the LGBTIQ+, CALD, Aboriginal and Torres Strait Islander and Disabilities Communities. Complete mandatory and other training as required
Complete mandatory and other training as required.
Adhere to all organisational policies and procedures, including all workplace health and safety measures.
Participate in the after hours on call roster