Team Leader

at  Centrica

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.
Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

FULL TIME OR PART TIME

Location: Leicester/ Home however travel may be required to other Centrica locations, or external sites for meetings, working sessions, stakeholder management etc
We’re looking for a brilliant Team Leader to join our team of colleagues in British Gas Business, that together are setting the standard in energy supply.
In the complicated world of energy, we strive to make energy simple, creating a straightforward and hassle-free experience for our customers.
Our philosophy is success comes when we’re in it together, trusting each other and having fun along the way. And because we’ve got big plans to help our homes and businesses get closer to net zero, we can’t stand still. We need to be always learning, ready to grow and move forward.
The Team Leader is part of the Customer Services team. We are a small but perfectly formed team that have unending passion and dedication to making British Gas Energy a great place to work, with the right people in the right roles, in an environment where colleagues can maximise their contribution and fulfil their potential.

AT CENTRICA WE EMBRACE DIVERSITY AND ACTIVELY SEEK TO ATTRACT INDIVIDUALS WITH UNIQUE BACKGROUNDS AND PERSPECTIVES. TO BUILD A MORE SUSTAINABLE FUTURE, WE NEED THE BEST TEAM – A TEAM WITH A DIVERSE MIX OF PEOPLE AND SKILLS, WHERE EVERYONE FEELS WELCOME AND ABLE TO SUCCEED. WE ARE DEDICATED IN HELPING TO CLOSE THE DIVERSITY GAP AND WOULD LOVE TO SEE MORE FEMALES, PEOPLE OF COLOUR AND LGBTQ+ EMPLOYEES, AS WELL AS THOSE FROM A VARIETY OF CULTURES AND ETHNICITY TO VETERANS AND THE DIFFERENTLY ABLED. SUPPORTING DIVERSITY AND INCLUSION IS A BIG PART OF WHO WE ARE, WE ARE NOT LOOKING FOR PEOPLE TO FIT INTO OUR CULTURE BUT TO ADD TO IT!

PLEASE APPLY ONLINE by hitting the ‘Apply’ button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required

Are you ready to take the lead in driving exceptional team performance? We’re seeking a dynamic Team Performance Leader to inspire and elevate our team’s capabilities. In this role, you’ll be accountable for your team’s performance against established goals, expertly identifying any metrics that fall short and developing actionable plans for improvement.
Your passion for coaching will shine through as you conduct regular one-on-ones, quarterly reviews, and personalized development plans. You’ll utilize your excellent verbal and written communication skills to foster growth and drive results.
Data is at the heart of our decision-making. You will effectively analyse metrics to prioritize key performance indicators and translate them into specific, impactful deliverables. Your insights will help us enhance the customer journey and improve overall team efficiency, minimizing repeat contacts and escalations.
We value a proactive, growth-oriented mindset. You’ll tackle challenges head-on, manage recurring issues, and share valuable insights with leadership. Your ability to adapt across various workstreams will ensure we meet the evolving needs of our customers and stakeholders.
As a collaborative leader, you’ll engage with a diverse range of stakeholders—from Business Development Managers to Senior Management—ensuring that key business messages are clearly communicated and understood by your team. You’ll also be instrumental in managing attendance and ensuring compliance with company policies and training standards.