Team Leader - Claims Plan Management

at  areable

Posted: 03/02/2025
Closing Date: 17/02/2025
Job Type: Permanent - Full Time
Location: Warrnambool, 11 Albert Street
Job Category: Community Services and Development

WHO IS ARE-ABLE?

We have been deeply embedded in local communities for over three decades, transforming lives and fostering connections as WDEA Works. We are embarking on an extraordinary journey, introducing a new identity, are-able, a new name with the same great support.
are-able, built on the solid foundation established by WDEA Works, continues to provide diverse services for the unique needs of individuals, businesses, and communities. We are unwavering in our commitment to ‘do more for more people in more communities’. are-able is dedicated to breaking barriers, challenging stereotypes, and creating an environment where all individual’s abilities are not just acknowledged but deeply valued and nurtured. We believe in the power of diversity and inclusion, and we are looking for employees who share these values and can contribute to our inclusive work environment.

JOB DESCRIPTION

As the Leader of the NDIS Plan Management Claims team, you will guide a dynamic group dedicated to making a difference in the lives of our clients. In this role, you will oversee and support the individuals responsible for managing claims and ensuring our clients receive the best possible outcomes. With a strong focus on leadership, collaboration, and continuous improvement, this position offers an exciting opportunity to work with a nationally recognised Employer of Choice.
In this role you will ensure that Claims processes are managed effectively while adhering to various compliance processes.

Additionally, you will be responsible for:

• Liaising with the Intake & Engagement and Claims team members.
• Training of new and existing Claims Officers.
• Invoicing and data entry into client management systems and NDIA Myplace Portal.
• Assisting with plan management accounts processes, including processing invoices, lodging claims, reconciliation of payments and resolving any discrepancies.
• Trouble shooting issues identified with payments.
• Responding to queries from providers and sometimes participants, regarding invoicing and payment requests via phone, email or face to face.

DESIRED SKILLS AND EXPERIENCE

To be successful in this role, you will possess the following skills:

• Excellent interpersonal, verbal and written communication skills.
• Ability to provide support, guidance and training to Claims team members as required.
• Ability to work constructively as a part of a professional team environment that is geographically spread.
• Ability to engage new participants to support the continued growth of are-able Plan Management.
• Efficient and effective time management skills with the ability to prioritise tasks and exercise initiative to offer solutions.
• Strong attention to detail with high accuracy in completing general administrative tasks.
• General knowledge of accounting principles.
• Experience in general finance administration, including reconciliations, creditor and debtor payments and invoicing.

Additionally, you will be responsible for:

• Liaising with the Intake & Engagement and Claims team members.
• Training of new and existing Claims Officers.
• Invoicing and data entry into client management systems and NDIA Myplace Portal.
• Assisting with plan management accounts processes, including processing invoices, lodging claims, reconciliation of payments and resolving any discrepancies.
• Trouble shooting issues identified with payments.
• Responding to queries from providers and sometimes participants, regarding invoicing and payment requests via phone, email or face to face

To be successful in this role, you will possess the following skills:

• Excellent interpersonal, verbal and written communication skills.
• Ability to provide support, guidance and training to Claims team members as required.
• Ability to work constructively as a part of a professional team environment that is geographically spread.
• Ability to engage new participants to support the continued growth of are-able Plan Management.
• Efficient and effective time management skills with the ability to prioritise tasks and exercise initiative to offer solutions.
• Strong attention to detail with high accuracy in completing general administrative tasks.
• General knowledge of accounting principles.
• Experience in general finance administration, including reconciliations, creditor and debtor payments and invoicing