Team Leader

at  Conference Banqueting The Landmark London

Enrich the Journeys of our People and our Guests as our Team Leader!
The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Team Leader are:

SALARY: £26,121 + SERVICE CHARGE

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focus, community, and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!
  We are currently looking for a passionate Team Leader, to join our Banqueting Operations Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone on the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Team Leader, your main duties and expectations for the role will include:

• To go through all the Banqueting Event orders before the events take place to understand and supervise that everything is properly understood, confirmed, discussed and organised.
• To run the banqueting rooms when a function takes place and ensure that the expected service has been achieved during the whole event as per the event Banqueting Event Operations and our standards.
• To ensure that his/her line manager is advised of customer complaints at all times, to deal with or ensure that complaints from customers are dealt with immediately.
• To liaise with all other department in the Hotel when needed to ensure everything related to Banqueting is respected, followed and done on time as per the Banqueting Event Operations and our standards.

You will be required to work 40 hours per week, on a shift rota.

• To go through all the Banqueting Event orders before the events take place to understand and supervise that everything is properly understood, confirmed, discussed and organised.
• To run the banqueting rooms when a function takes place and ensure that the expected service has been achieved during the whole event as per the event Banqueting Event Operations and our standards.
• To ensure that his/her line manager is advised of customer complaints at all times, to deal with or ensure that complaints from customers are dealt with immediately.
• To liaise with all other department in the Hotel when needed to ensure everything related to Banqueting is respected, followed and done on time as per the Banqueting Event Operations and our standards