Team Leader, Credit Life

at  Standard Bank

Job Overview
Business Segment: Personal & Private Banking
Location: ZA, GP, Roodepoort, Ellis Street 4
Job Type: Full-time
Job Ref ID: 80107132A-0001
Date Posted: 9/17/2024
Job Description
To manage, and have oversight over the team, whilst delivering a superior customer service
To grow and maintain our customer base through partnerships, proactively maintaining policy records and Cross selling customers through value adding service, products Pricing, refund decisions where required.
To manage and oversee the team, by adhering to Business procedures, audit requirements, regulatory requirements, legislative requirements and where necessary creating new Process within an Operational environment, in terms of agreed human performance principles.
To provide a leading/best practice service and administrative operation for SBIB product portfolio.
To report on all activities within the respective environment
To use the Technologies available to bring in and make the area more efficient.
To ensure the area meets its targets, budgets and KRA’s
Effective planning and monitoring of all operational requirements
Contribute to the overall achievement of the team and organisation goals and strategies
Ensure PI. Ops losses are minimised by creating awareness, carrying out rectification actions.
Provide clear purpose and direction through daily/weekly connect sessions following the Connect Methodology.
Adhere to the Standard Bank Performance management process and procedure
Ensure that all operational issues are handled immediately to minimise the risk and minimise escalations. (Before the sunset)
Qualifications
Completed Matric

Please refer the Job description for details