Team Leader – Customer Relations (Stores)

at  Homecentre UAE

Customer
Implement a high standard of customer focus and ensure an outstanding shopping experience for our customers in the store
Monitor and continually seek to understand the commercial environment, market trends, competitor activity and service offers in the retail sector and their impact on store
To have a clear understanding of our store customer profile (key demographics such as, age, nationality and gender), their shopping behaviors and needs
Responsible for regular assessment of customer service standards and timely resolution of complaints / queries within the store, in line with Company policy
Collaborate with the Store team to analyze and action insights on customer shopping experience gathered through in store customer interactions and monthly mystery shopping feedback
Responsible for clear and updated customer guidance in the store
Build strong customer relations through optimizing the potential of our Shukran program
Offer
Perform regular floor walks and ensure compliance to manuals and Home Centre service levels and standards
Ensure availability and effective functioning of all Home Centre services and shopping tools in the store
Adopt a friendly and responsible approach with our customers and ensure efficient and effective handling of customer complaints, refunds, goods exchange, returns in line with the Company policy
Monitor waiting time for customers, propose solutions and work with the store team to improve scheduling and reduce the waiting time
Responsible for ensuring fast and convenient payment process in the store
Ensure compliance to operations guidelines related to customer service, store operations, back end and cash office as per the manual
Conduct regular departmental self-audits, review and analyze the feedback and prepare action plan to take corrective measures
Maintain high standards of visual appearance throughout the store
Work with the Store Manager and team to ensure a friendly and homely shopping experience for customers and their families in the store
Maintain Health & Safety standards and ensure that there is a safe and secure environment in the store for visitors and co-workers
Commercial Performance
Drive retail KPIs and operation standards to achieve and maximize productivity targets
People
Work with Team in the store to identify performers and provide training and on the job coaching
Responsible for delivering Early Morning Training sessions and IST training & development program to all store staff and provide related monthly reports
Qualifications
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Primary Location: United Arab Emirates
Job: Retail Operations
Organization: Homecentre UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Oct 18, 2024, 9:12:20 A

Please refer the Job description for details