Team Leader, Customer Site

at  Thermo Fisher Scientific

JOB DESCRIPTION

Job Title: Team Leader
Company: Thermo Fisher Scientific Inc.
Location: Customer location in Rockville, Maryland

ABOUT US:

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them.

QUALIFICATIONS:

• Bachelor’s Degree preferred or an equivalent combination of a two-year degree and experience in a laboratory setting.
• Expertise in GMP/GLP environments preferred.
• Strong knowledge of Inventory Management.
• Proven excellence in developing customer relationships.
• Experience with receiving dangerous goods a plus

KNOWLEDGE, SKILLS, AND ABILITIES:

• Analytical and critical thinking abilities; strong decision-making and problem-solving skills.
• Focus on laboratory safety and GXP compliance.
• Proficient verbal and written communication skills, including experience writing procedures and presentation skills.
• Heightened attention to detail and ability to multi-task.
• Proficiency in MS Office (with heightened proficiency in Excel) and experience using other computer software programs.
• Strong customer service skills.
  Benefits: We offer competitive remuneration, an annual incentive plan bonus scheme, healthcare, and a range of employee benefits. Thermo Fisher Scientific provides employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
  At Thermo Fisher Scientific, each one of our 65,000 outstanding minds has a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner, and safer.
  Apply Today! http://jobs.thermofisher.com
  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

• Participate in meetings with customers and upper management.
• Instill a customer-focused culture that promotes loyalty through the delivery of market-leading customer experiences.
• Ensure all team members are properly trained and that procedures and policies are accurately documented for business continuity.
• Assign and manage workflow to ensure excellent service delivery through appropriate staff planning, people development, improvement projects, and scheduling to meet/exceed client and leadership goals.
• Establish a continuous improvement environment and coach/mentor process improvement activities or projects conducted by team members.
• Formulate a vision for the customer service team and drive customer service strategies to execution.
• Maintain KPIs and metrics to identify opportunities for improvement and cascade monitoring and actions to team leaders.
• Manage outsourced resources to improve productivity, effectiveness, and the team’s workload.
• Maintain areas in a high state of inspection readiness, including laboratory housekeeping and compliance.
• Align with the company vision and mission of cross-training and support different areas of service as required based on business needs and as assigned by the Supervisor.
• Ensure deliveries of customer inbound freight and packages to various locations throughout customer site are completed accurately.
• Maintain Shipping and Receiving packing materials
• Daily use of powered and manual pallet jacks and lifters
• Strong attention to detail in daily site safety procedures
• Review work instructions with leadership and colleagues