Team Leader

at  EWRAAF

JOB DESCRIPTION

• Lead daily team meetings, share essential updates, and foster open communication with tax office associates.
• Build a positive and engaging team environment by training, coaching, and recognizing associates for exceptional contributions.
• Collaborate with the District General Manager to develop and implement growth plans, including local partnerships and community engagement initiatives.
• Ensure that client appointments are properly scheduled and conflicts are efficiently resolved to maintain smooth operations.
• Oversee daily office activities, ensuring all tax office tasks are completed on time and in alignment with quality standards and organizational goals.
• Act as the primary point of contact for resolving onsite escalated client service concerns.
• Recruit, interview, and assist in hiring tax office associates to meet staffing needs.
• Create and manage associate work schedules, ensuring accurate timekeeping and compliance with overtime policies.
• Prepare tax returns as needed, ensuring accuracy and compliance with applicable guidelines.
• Conduct timely performance reviews, address performance concerns, and partner with the Associate Relations Center to resolve associate issues.

JOB EXPERIENCE

• Experience in a supervisory or managerial role, with a background in customer service or similar positions.
• Successful completion of the Tax Knowledge Assessment
• Proficiency in MS Office and other computer applications, with a strong ability to work independently.
• Demonstrated passion, resilience, and a customer-first mindset.
• High school diploma or equivalent; additional education preferred.
• Ability to work a flexible schedule and adapt to shifting business needs.
  Job Category: Operations
  Job Type: Full Time
  Job Location: Duba

Please refer the Job description for details