Team Leader - Field Service Engineering

at  TOMRA

Company Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Job Description
This is a unique opportunity to work with high tech optical sorting equipment and lead a group of down to earth and motivated engineers that are located across Australia. It’s a fast-paced environment where no one day is the same, and you will be fully supported and empowered in your role.
The ideal person will be customer obsessed with an electro-mechanical technical skillset and enjoy spending time in the field working alongside your customers and your team providing oversight, peer support and guidance. This position supervises our field service representatives and performs routine and/or emergency breakdown on electrical and mechanical systems, as well as assisting with new machine installations for a variety of technology solutions supplied by Tomra Food.
The position can be based in either Queensland or Victoria. We are flexible on the working location however you will need to be close to a domestic airport.

Here’s a sneak peek into some of what you will be doing:

• Manage performance, career, and succession plans for direct team
• Develop a high performing & accountable team and facilitate the team’s achievement of goals & objectives
• Supervise service delivery in region and act as liaison between customer and company to foster and maintain positive relationships with customers
• Collaborate with customer care centre, service management, project engineering and sales team to coordinate FSE movements to optimize utilization and meet service needs according to business priorities
• Assist with commissioning and operation of machinery, instruct operators in set-up and operating procedures; provide technical and practical answers to customer’s questions or problems
• Prepare and submit reports as required, also ensuring your team are completing appropriate reports, work orders and timesheets on a timely basis.
• Work with service manager to develop and implement the business short-, medium- and long-term priorities in accordance with the business strategy, to achieve short- and long-term success
• Accurately plan and forecast the resource demand vs supply of our resources

Qualifications

About you:

• Bachelor’s degree in engineering or equivalent formal training or job experience in Electrical, Mechanical, or Industrial Engineering or Engineering Technology certificate from an accredited school is required
• Proven success in managing distributed field teams consisting of both direct and indirect resources to deliver high value complex electrical and mechanical solutions / services
• Expertise with project and/or service management software such as CRM/ERP systems
• Ability to manage dynamically changing priorities, demands and timelines through analytical and problem-solving capabilities
• At least 3 years’ experience in a similar field with relevant experience in electro-micromechanical technologies
• Experience in servo motor controls is preferred; experience with packaging and/or printing machinery, a plus
• Ability to drive without restrictions in residency country
• Ability to undertake extensive domestic travel, with up to 50%

Additional Information

Why work for us:

• Competitive salary + company vehicle
• Birthday leave - have a day off on us!
• We love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouraged
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed.
• We care for the planet and want to make a difference for the future

At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you

• Manage performance, career, and succession plans for direct team
• Develop a high performing & accountable team and facilitate the team’s achievement of goals & objectives
• Supervise service delivery in region and act as liaison between customer and company to foster and maintain positive relationships with customers
• Collaborate with customer care centre, service management, project engineering and sales team to coordinate FSE movements to optimize utilization and meet service needs according to business priorities
• Assist with commissioning and operation of machinery, instruct operators in set-up and operating procedures; provide technical and practical answers to customer’s questions or problems
• Prepare and submit reports as required, also ensuring your team are completing appropriate reports, work orders and timesheets on a timely basis.
• Work with service manager to develop and implement the business short-, medium- and long-term priorities in accordance with the business strategy, to achieve short- and long-term success
• Accurately plan and forecast the resource demand vs supply of our resource