Team Leader - Fleet Operations

at  Avis Budget Group

JOIN OUR DYNAMIC TEAM AS A TEAM LEADER AT AVIS BUDGET GROUP BSC IN BUDAPEST!

Are you an enthusiastic and driven individual with a passion for people management? Avis Budget Group is seeking a motivated individual to join our Fleet Operations team. If you’re ready to take on new challenges, contribute to a positive work environment, and make an impact, read further and get to know us!

WE WILL OFFER YOU:

• Flexible way of working according to our current remote policy.
• Cafeteria with a wide range of elements to choose from - e.g. SZÉP Card, targeted health fund, language courses etc.
• Bonus of annual gross base salary per our policy in effect.
• Employee discount program at various partners (hotels, gyms, restaurants).
• The greenest office of Budapest: The Green House Building.
• Internal learning portfolio and recognition programs to appreciate our talents.
• Additional holiday for your Birthday.
• Multinational environment with over 30 nationalities
  The Business Support Centre (BSC) of Avis Budget Group located in the heart of Budapest, Hungary, takes care of various commercial and financial activities to support our processes in the EMEA region. We speak more than 7 languages and are proud to work in the greenest office of Budapest in the 13th district. If you are looking for a workplace that drives you to be at your best and encourages you to learn every day in a young, supportive environment, apply and get to know us!
  Budapest
  Hungar

• Run the day to day service line in accordance to the agreed service levels, as measured by the monthly service reports.
• Develop detailed knowledge and understanding of the end to end service line to be able to ensure continuous quality services to the partners.
• Prepare required reports to continually control and identify required changes in operation.
• Support team members on a day to day basis to solve issues within the processes.
• Ensure issues are escalated effectively within the BSC and with regional management to quickly resolve issues.
• Communicate regularly with the partner team & higher BSC management built on consistent delivery of SLA / KPI’s and fast resolution of issues.
• Ensure day to day resource allocation to tasks is optimized to the daily priorities and timetables.
• Install a mind-set of investigating root causes to find long term solutions to prevent future errors.
• Continuously feed ideas and opportunities to higher management, and where requested support process improvement initiatives.
• Support transfer activities into the BSC including the recruitment of new people into the organization.
• Ensure new joiners get the right trainings to be effective in delivering services.
• Coach team members to be able to deliver specified services in the team.
• Ensure management are aware of concerns and issues faced by team members, recommending how the business could make life easier / better for team members.