Team Leader - Gloucestershire & Bristol

at  Maximus UK

Description & Requirements
This role will cover Gloucestershire and Bristol, so you must be able to commute across these areas as part of the role. The main office is GL1 Leisure Centre, Bruton Way, Gloucester GL1 1DT.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We have an exciting opportunity for you to become our Team Leader across Bristol and Gloucestershire. We are looking for someone who is dynamic, adaptable and wanting to make a difference to people’s lives.
You need to be able to commute between Bristol and Gloucestershire to ensure the team is supported across both areas.
You will be managing a team that will deliver Weight Management or Health Lifestyle Services to the area, empowering local families to be healthier and happier. We want to build relationships with local families to learn: what they care about, what matters to them, what barriers they face and what strengths they have as individuals, families and communities.

The Team Leader is responsible for coordination of effective and efficient behaviour change and screening services. Key focus includes the referral management, personalised care pathways (aligned to need/preferences) and health coaching delivery. The Team Leader will develop and deploy Standard Operating Procedures (SOPs) that ensure highly effective customer experiences that in turn drive positive and sustained behaviour change outcomes across lifestyles areas including:

• Healthy Eating and Nutrition
• Smoking Cessation
• Physical Activity
• Weight Management
• Alcohol consumption
• NHS Health Checks (outreach)

As the Team Leader, you will be responsible for the day-to-day operation of the contract/s, ensuring that staff are appropriately prepared and ready to provide quality driven, person centred lifestyle improvement services. Working alongside the Service Manager, you will ensure that the highest possible standards of care are always applied and adhered to.

KEY RESPONSIBILITIES:

• Monitoring referral activity, starter, retention, and completion / achievement information through the overarching case management of populations and caseloads across the service
• Supporting the production and analysis of Management Information that contribute to internal and external reporting requirements and inform continuous improvement
• Overseeing staff activity, productivity, and utilisation to ensure effective, efficient delivery, making best use of Maximus’ policies and processes to guide and support team and individual performance
• Contribute to team organisation, planning and continuous improvement
• Ensure the service is embedded within and across the local networks and communities
• Developing positive relationships with internal and external stakeholders from across and within the health, wellbeing, community and voluntary sectors
• Develop trusting and beneficial relations with workplaces, optimising opportunity to support workforces to adopt positive health and wellbeing behaviours, maximising referral routes to our service (with a focus on routine and manual workers and priority groups)
• Establish simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user experience
• Undertake outreach work within the community and build connection with local organisations and other services interconnected to the wider and social determinants of health
• Coordinate and deliver events to promote and generate high quality referrals, with a focus on priority areas and populations
• Disseminate information and resources regarding the service provision including group activities and other relevant services on a regular basis
• Represent the service as required at meetings, conferences, and forums
• Attend local network meetings as part of coordinated approach to demonstrate reach, engagement and sharing good practice
• Proficiently overseeing caseload management, performance data and Management Information via the virtual care platform case management system and additional dashboards inclusive of sub-contractor activity.
• Manage referral flow to sub-contractors and ensure service users pathways are continuous across providers (as required)
• Deploying a robust framework to review and assure team competency and skills in the delivery of health and wellbeing coaching services, including, but not limited to observations, data audits, SOP compliance.
• Ensuring staff are appropriately trained, motivated, and supported to enable them to carry out their duties to the highest possible standard
• Ensure your team deliver against contract performance expectation as agreed with the commissioner, taking action in line with performance management requirements
• Ensuring high quality delivery in line with the service delivery specification, SOPs and national / local evidence/guidance
• Ensure the qualitative capture of evidence through service user feedback, case studies and effective compliments/complaints monitoring
• Proactively identifying any service improvement needs that may affect the day-to-day operational delivery of the service
• Deputising for the Service Manager in the event of sickness or annual leave
• Ensure compliance with national standards, NICE guidance, contract and company quality standards, Service Level Agreements and SOPs
• Ensure delivery is compliant with government guidance relating to diet, alcohol, physical activity, both adult and child weight management and smoking cessation
• Coordinates efforts to ensure compliance with information, advice, and guidance if / when government guidance changes
• Adopting a proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, delivering high performance in line with agreed objectives and Key Performance Indicators
• Support the Service Manager in the recruitment, onboarding and induction of team members as required the company values
  Minimum Requirements

The Team Leader is responsible for coordination of effective and efficient behaviour change and screening services. Key focus includes the referral management, personalised care pathways (aligned to need/preferences) and health coaching delivery. The Team Leader will develop and deploy Standard Operating Procedures (SOPs) that ensure highly effective customer experiences that in turn drive positive and sustained behaviour change outcomes across lifestyles areas including:

• Healthy Eating and Nutrition
• Smoking Cessation
• Physical Activity
• Weight Management
• Alcohol consumption
• NHS Health Checks (outreach