Team Leader, HR Services EMEA (18 month fixed term contract)

at  Northern Trust Corp

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
The role:
The EMEA HR Services Team Leader is responsible for the performance of the regional Specialised Services team. This includes instilling a culture of quality and service excellence in the team. The EMEA team are responsible for a number of HR operational administrative processes across 10 countries in the region.

Key responsibilities include:

• Providing direction and leadership to the team in order to foster an environment of teamwork, engagement and development. Enabling the team to perform and create collaborative goals. Empowering the team to think creatively, develop their confidence and foster a sense of ownership.
• Manages the team including interviewing & selection, individual & team goal setting, performance evaluation, and coaching for professional and personal development, including creating development plans with team members.
• Working closely with the Global HR Services Leadership team, focusing on the service model objectives of putting the right work with the right team enabling the teams to work more efficiently.
• Work closely with HR Solutions team and global HR Services Leadership team on idea creation, automation, driving consistency, and leveraging best practice across the three global regions.
• Ensures high-quality standards for the work of the team in terms of timeliness, accuracy and customer service.
• Monitors and reports to upper management performance of the team as measured against the service level agreements (SLAs) established for the HR Specialised Services team.
• Schedule staff to ensure appropriate coverage for all team responsibilities.
• Proactively analyses specific HR data to identify patterns or trends, and creates the case for any changes or enhancements to services.
• Works closely with the team and the Quality Lead to identify and implement process improvements.
• Represents HR Services in a decision making capacity in cross functional meetings and/or projects.
• Perform day to day management of a vendors to ensure Northern is receiving the agreed upon services and to ensure escalations are handled appropriately.

Skills and Experience:

• Solid people management/leadership experience preferred
• Knowledge of human resources programs
• HRIS application tools/system knowledge (e.g. Service Now, Workday)
• Proficient in Microsoft Office Tools
• Excellent oral and written communication
• Customer service orientation
• Strong analytical and problem solving skills
• Familiar with the following processes would be advantageous: case management, onboarding, offboarding, flexible working, employee movement, benefits administration, background screening, right to work monitoring, time and labour, leave, reporting and data analysis
• Good business judgement

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at
MyHRHelp@ntrs.com
.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater

• Providing direction and leadership to the team in order to foster an environment of teamwork, engagement and development. Enabling the team to perform and create collaborative goals. Empowering the team to think creatively, develop their confidence and foster a sense of ownership.
• Manages the team including interviewing & selection, individual & team goal setting, performance evaluation, and coaching for professional and personal development, including creating development plans with team members.
• Working closely with the Global HR Services Leadership team, focusing on the service model objectives of putting the right work with the right team enabling the teams to work more efficiently.
• Work closely with HR Solutions team and global HR Services Leadership team on idea creation, automation, driving consistency, and leveraging best practice across the three global regions.
• Ensures high-quality standards for the work of the team in terms of timeliness, accuracy and customer service.
• Monitors and reports to upper management performance of the team as measured against the service level agreements (SLAs) established for the HR Specialised Services team.
• Schedule staff to ensure appropriate coverage for all team responsibilities.
• Proactively analyses specific HR data to identify patterns or trends, and creates the case for any changes or enhancements to services.
• Works closely with the team and the Quality Lead to identify and implement process improvements.
• Represents HR Services in a decision making capacity in cross functional meetings and/or projects.
• Perform day to day management of a vendors to ensure Northern is receiving the agreed upon services and to ensure escalations are handled appropriately