Team Leader LegBa Managed team

at  Allianz Services

Allianz Services is part of Allianz Group, one of the world’s leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.
Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.
At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

JOB ROLE

The role implies coordinating the Legba Managed team that provides business services for Allianz group.

WHAT YOU WILL DO

• Supervision and leadership of the entire Legba Managed team.
• Ensure team is performing to fulfill customer satisfaction and business needs;
• Oversee transition of new tasks to the team;
• Monitoring the team performance by gathering relevant data and producing statistical reports;
• Ensures processes are documented properly;
• Plan the use of human resources and organize recruitment and placement of required staff. Support on establishing the organizational structures;
• Ensuring that monthly administrative responsibilities for the team members are met (e.g. holiday scheduling, ensuring back-up, time and attendance);
• Drives periodical evaluation process of the subordinate team members and enables team members to fulfill respective tasks;
• Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning;
• Issue processes documents on quality management system (procedures, instructions, etc.) and prepares records necessary to carry out;
• Meet other activities submitted by the superior or the legal entity manager, professional or regarding quality management;
• Contribute to management reporting and billing process;
• Performing ad-hoc analysis;
• Complete quality assurance review checks to monitor the quality of project reporting and deliverables to drive improvements across the portfolio. Proactively highlight & escalate delivery risks and issues to senior management -providing an independent view of project and program health