Team Leader - Magic I Hilton Manila

at  Hilton

Team Leader - Magic I Hilton Manila
A Team Leader - Magic directly addresses the needs of Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

As Team Leader - Magic, you will directly address the needs of Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. ATeam Leader - Magicis responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Manage, record and resolve promptly Guest or customer complaints
• Ensure a very high level of customer service
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
• Maintain good communication and work relationships in all hotel areas
• Maintain staffing levels to meet business demands
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessar

Team Leader - Magicserving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of different work situation