Team Leader Operations, Hillebrand Gori Portugal

at  DHL

QUALIFICATIONS & KEY REQUIREMENTS

Education Level
Bachelors Degree

EXPERIENCE LEVEL

more than 5 years
Skills
Customs, Trade Compliance, Customs Regulations, Customs Brokerage, Customs Declaration, Import Export, Dangerous Goods Regulations, Sanction Countries, Customer Requirements, CRM, Classification, Bill Of Lading, Certificate Of Origin, Tracking, Third Party Logistics, Airlines, Authorities, Accuracy, Microsoft Excel, Data Entry, Continuous Improvement, Workflow Automation, DHL Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcin

Coordinate implementation of import/ export strategy and plans to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies
Typical Business Titles
Import/Export Manager

Differentiator

• Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders
• Setting goals and objectives for team members for achievement of operational results
• Problems faced may be difficult but typically are not complex
• Key Tasks
• Coordinate implementation of import/ export strategy and plans to optimize service and performance
• Monitor day-to-day operations of the team, prioritize and assign tasks to effectively utilize team’s resources, and meet work schedules and targets
• Oversee implementation of plans of import/ export operations and transactional operations in the receiving area such as delivery arrangement, planning and follow-up of shipment
• Create/ confirm transport order to ensure delivery of the shipment to the final customer
• Perform booking and booking optimization according to internal guidelines as defined by product team
• Prepare, control and distribute all required Import documents to counterparts such as carrier, consignee, supplier, etc. complying with regulations and internal procedures
• Verify responses from counterparts and finalize validation of required documents
• Track and check shipment status in the import area, observe issues to identify any incidents and provide resolutions
• Support customer service in the incident and exception management resolution
• Check proper implementation of customer before operations is starting regular business service
• Identify supplier performance issues and propose solutions to improve performance and provide feedback, when required
• Develop and build relationships with key suppliers and other internal functions such as capacity management, OCC, sales, customer service, etc.
• Detect issues and opportunities, and implement improved practices and quality standards for import/ export focusing on increasing effectiveness and efficiency

Stakeholders

• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Build strong, trusting relationships with DHL managers
• Extensive contact with other specialist departments
• Cooperate with and coordinate 3rd parties e.g. external service providers

Management Responsibility
Supervise professional level employees (typically entry or experienced level) and may also supervise some non professional employees