Team Leader: Operations - Retail Contact Centre - 24x7

at  WNS Global Services

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
As the Customer Services Team Leader at WNS, you play a pivotal role in ensuring the seamless journey of customers. Your mission is to lead a team of Customer Services Advisors, guiding them to deliver unparalleled customer experiences. Your role involves championing leadership, customer-centricity, and operational effectiveness, fostering professional growth, refining service strategies, and promoting collaboration. Through open communication, refined processes, and data-driven insights, you’ll resolve challenges and enhance customer satisfaction. Exemplifying empathy and sound judgment, you’ll guide your team through inquiries and escalations with care.
Qualifications
Grade 12
Additional Information
24x7 Operation

Please refer the Job description for details