Team Leader

at  RWJBarnabas Health

Req #: 0000169537
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Day
Facility: RWJ New Brunswick
Department: Patient Access Services

QUALIFICATIONS:

Required:

• Minimum of 5 years Patient Access experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care,
• Medical terminology and computer skills

Preferred:

• CHAA or CRCR Certification preferred
• High School Diploma

SCHEDULING REQUIREMENTS:

• Day Shift
• Rotating weekends and holidays may be required
• Full-Time

• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates the verification process via third party clearinghouse
• Completes verification of coverage of all insurances and financial clearance activity has been completed
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
• Provide back-up support to hospital cashier and complete cashier functions, as assigned
• Completes Medicare Questionnaire on all patients that are eligible
• Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Demonstrates a high level of efficiency, accuracy and productivity
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Follows department procedures when a duplicate medical record assignment is made
• Complies with organizational policies on Advance Directives and Patient Rights
• Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
• Maintains department productivity by asking for additional duties when patient flow permits
• Makes customer needs a priority
• Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Participates in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
• Serves as a leader in the department, working with management and the team to identify issues and to implement solutions that lend to the best overall operations of the department
• Ensures that the team is meeting unit specific point of service collection goals through the development of education and procedures as well as the monitoring of compliance
• Participates in the interviewing process
• Demonstrates an advanced knowledge of the computer systems used for registration, the interface and how to trouble shoot issues that impact operations
• Assists in the throughput of patients within the department by monitoring patient wait times, delegating tasks and timing team breaks/lunches to maintain the customer services levels at all times
• Assume on-call responsibilities for Patient Access Department, as necessary for the efficient operations of the department
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Takes initiative is self-starting and self-directed in order to achieve goals
• Other duties as assigned