Team Leader Service Desk - GPC Asia Pacific Rowville

at  GPC Asia Pacific APAC

EXPERIENCE IN THE FOLLOWING AREAS WOULD BE ADVANTAGEOUS:

• Proven work experience as a team leader
• Excellent communication skills
• Organizational and time-management skills
• Strong IT Service Desk technical skills
• Effective Stakeholder Management skills

THE ROLE

The purpose of the role is to ensure IT Services support the GPC Asia Pacific network of stores, warehouses, offices at over 500+ locations in Australia, New Zealand and China with incidents and requests through to resolution.
This role will involve working closely with IT Service Desk Manager to ensure IT Services are supported and maintained while striving for customer satisfaction through clear and concise communication as well as first call resolution where possible.
The Service Desk Team Leader will also be involved in training and development of Service Desk analysts in alignment with quality assurance measurements and KPIS.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED TO DEMONSTRATE THE FOLLOWING:

• Professional attitude and presentation
• A relentless can do attitude
• Ability to work autonomously
• Ability to take ownership and accountability of tasks
• Be a role model to all Service Desk Analysts
• Strong and effective communication skills with all stakeholders within the business
• Customer and results focused
• Be a leader who drives continuous improvement in a positive environment
• Strong emotional intelligence skills to understand teams strengths and areas of development to implement structured plans for continued growth
• Be highly visible, live the Company values and lead by personal example