Team Leader - Service

at  Schindler

As a Service Team Leader you will be leading the Field Operations of Schindler existing installation (services and repairs) in an area of Auckland.
Your role will require you to provide guidance, direction and coordination of all field staff and be organised in all aspects of the service operations.
Your key to success will be your technical and leadership skills, as well as a keen focus on customer service.

Key responsibilities include:

• Planning the Service Technicians’ needs, including route organisation, workloads and training. Match skills with route requirements and assign/delegate appropriate workloads, develop and sustain team spirit
• Manage maintenance portfolio from the service contract acceptance to the collection of bad debts including follow-up actions
• Manage repairs from offer/sale to completion including the collection of bad debt along-side the credit control team
• Support sales lead activities in the recovery lost units and the conversion of new Schindler products approaching warranty expiration date
• Lead the team in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency

• Manage and follow-up actions of customer claims and complaintsUncompromising commitment to quality work and safety policies