Team Leader - Student Advising (Identified)

at  Central Queensland University

ABOUT THIS OPPORTUNITY

This position is only open to Aboriginal or Torres Strait Islander applicants. CQUniversity is committed to the improvement of employment outcomes for Aboriginal and/or Torres Strait Islander peoples. The aim of our Reconciliation Action Plan and First Nations Workforce Strategy 2020-2025 is to address the under-representation of Aboriginal and/or Torres Strait Islander peoples across all CQUniversity campuses. The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and s 105 of the Anti-Discrimination Act 1991 (Qld).

• Continuing, Full Time
• Students Directorate
• CQUniversity Rockhampton
• Higher Education Worker Level 6
• Total Remuneration $107,321 to $115,586 pa (including salary of $90,688 to $97,672 plus 17% superannuation and leave loading)

WORKING AT CQUNIVERSITY

CQUniversity is seeking an experienced and motivated professional to lead our Student Advising team and make a significant impact on student experiences and outcomes. As the Team Leader, you will provide operational leadership to a team of Student Advisers and Student Advising Specialists within our multi-channel student service centre. Your team will deliver personalised advice and mentoring, ensuring students receive coordinated support, information, and guidance from application to graduation.
In this role, you will play a crucial role in their success by offering proactive, supportive engagement, increasing access to specialised services, and helping students overcome obstacles. You will work collaboratively with the wider University community to ensure a holistic approach to student support, enhancing success and retention, while adhering to our SPOT philosophy (Solutions-focused, Personalised, One University, Trust) to provide the highest level of service.
If you thrive in a diverse and collaborative environment and are dedicated to meeting customer expectations, we would love to hear from you. Join us and be part of a team that is making a difference in the lives of our students!

POSITION REQUIREMENTS

• Demonstrated knowledge and proficiency in information systems and Microsoft software applications.
• Exceptional time management, organisational and problem-solving skills with a high level of attention to detail.
• Excellent leadership skills with demonstrated experience managing a team in a customer service environment.
• Outstanding communication and interpersonal skills, with proven success in resolving complex client issues.
• A completed degree with subsequent relevant experience in a student support discipline, or an equivalent combination of relevant experience in a student-centred or similar environment and/or training.

Please refer the Job description for details