Team Leader Telesales

at  Discovery Ltd

Business Unit: Discovery Connect
Function: Call Center / Contact Center
Date: 16 Oct 2024
Discovery – Connect
Telesales Team Leader

JOB DESCRIPTION

The successful candidate will be expected to lead, manage and guide a team of Telesales consultants to reach required targets and conversions. To facilitate any necessary course of action to achieve this purpose.

PERSONAL ATTRIBUTES AND SKILLS

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive team culture

QUALIFICATION & EXPERIENCE

• Grade 12 – essential
• 4 years Outbound experience – essential
• 3 years Team Leader/leadership experience – Non negotiable
• Minimum 1 year product knowledge on all Discovery Products – Non negotiable
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

To lead, manage and guide a team of Telesales consultants to reach required targets and conversions. To facilitate any necessary course of action to achieve this purpose.