Team Leader: TWC Operations

at  Absa Bank Limited

Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Bring your technical knowledge and experience in Trade & Working Capital to manage all elements of operations.
Job Description

Your key accountabilities will be;

• Ensuring department policies and procedures are always followed and that correcting actions are taken in respect of reported events, discrepancies, or inaccuracies
• Delivering of a range of business-critical processes
• Optimizing the use of resources to successfully meet and exceed challenging SLAs
• Meeting targets relating to people development, running costs, service quality and overall productivity of the department
• Establishing High Performance Organization standards through the effective use of Performance Development standards and measurements (including where appropriate Disciplinary, Capability and Grievance procedures)
• Aggregating impacts of daily BAU volume demand and resource management to achieve success, whilst also expected to support change requirements as required
• Developing a culture of continuous improvement within the department
• Placing the Client at the heart of the operating model, ensuring that only value add services are provided
• Developing scalability and volume insensitivity, aligning the department to both the Product team and Clients needs
• Accountable for the production and maintenance of process documentation
• Managing technology performance and issue escalation
• Developing and implement strategic change initiatives to improve Client service and/or reduce operating costs

Send in your applications if you a National Diploma as well as over 5 years’ experience in Trade and Working Capital in a Corporate and Investment Bank plus over 2 years supervisory level experience.
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertise

Please refer the Job description for details