Team Leader

at  West Kent Group Ltd

WHO WE’RE LOOKING FOR

• Proven experience in a leadership role within a sales or customer service environment.
• A strong background in meeting and exceeding sales targets, with the ability to motivate others to do the same.
• Excellent communication and interpersonal skills, with the ability to inspire and build strong relationships.
• A proactive and hands-on approach, with the confidence to make decisions and solve problems.
• The ability to thrive in a fast-paced environment and adapt to changing priorities.
• A commitment to delivering exceptional customer experiences.
• Flexibility to work weekends and adjust to business needs.

THE ROLE

As a Team Leader you’ll play a vital role in overseeing the day-to-day operations of our Manchester branch. You’ll lead by example, motivating a team of sales associates to deliver outstanding customer service and achieve sales targets.
This role combines leadership with hands-on involvement, as you’ll also engage directly with customers, providing expert advice and assisting with sales. There is a strong focus on upselling and ensuring that customers are presented with the best solutions for their needs.

KEY RESPONSIBILITIES

• Leadership: Manage and inspire a team of sales associates, ensuring they remain motivated and productive.
• Sales Performance: Drive sales by setting and monitoring individual and team targets, and support team members in achieving their goals.
• Customer Engagement: Assist customers directly by providing tailored advice and product recommendations.
• Upselling Opportunities: Identify and capitalise on opportunities to upsell additional products or services that align with customer needs.
• Training and Development: Provide coaching and training to team members to enhance their sales techniques and product knowledge.
• Operational Oversight: Ensure the branch operates smoothly by overseeing scheduling, stock management, and reporting.
• Customer Resolution: Handle escalated customer queries or concerns in a professional and timely manner.
• Reporting: Analyse sales data and provide regular reports to senior management on team performance and branch operations.