Team Leader- Zurich

at  Valentino

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Team Leader- Zurich
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position: TEAM LEADER
People Leader: STORE MANAGER

Clientelling

• Master the Client Journey
• Supports colleagues in creating Customer emotion and desire
• Engage existing and prospect clients as per weekly plan defined by Store Management
• He/she is capable of managing sensitive situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints) when other managers are absent
• Ensures the correct roll out of calling campaigns and other CRM tasks (eg: Contactability, Prospect registration and follow up..)
• Proactively analyse the business KPIs and proposes action plans
• Engage existing and prospect clients as per weekly plan defined by Store Management
• Deliver and show the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Supports and engage colleagues in focusing on development and retention of existing clients, recruitment of new and potential on
• Actively participates to the sales in partnership and OTO appointment routine

Team Support

• Point of reference for Client Advisors on all store policies and procedures
• Supports the organization and deployment of Induction for new hires
• Supports Store Manager/Team Manager in allocating duties and responsibilities to Sales Associates and schedule shifts
• Performs the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations
• Operations (depending on cluster)
• Ensure Administration and Operation procedures are respected
• Manage cash payments and safety of goods in line with company policies
• Take active part in shipping to and receiving to/from clients
• Carries out or helps carry out cycle counts
• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints

Visual Merchandising

• Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Key Competencies

• He/she is a top performer in sales and KPIs
• He/she is a team worker
• He/she has a good sense of organization
• He/she perfectly knows how the store operates at any level and all procedures
• He/she know very well the functioning of all CRM activities
• Communicate transparently and effectively
• Very good understanding of performance KPIs and ability to execute action plan to improve them

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world