Team Manager - Care

at  Gallagher

Introduction:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
We are looking to recruit an experienced Team Manager to join our growing & successful Care Team based out of our Sale office. As a diverse group of talented individuals, we bring together a wide range of skills, experiences, and perspectives to tackle complex challenges and drive meaningful results.
Our team is known for its unwavering commitment to delivering high-quality work and exceeding expectations. With a can-do attitude and a relentless drive for success, we thrive in a fast-paced and dynamic environment. Deadlines are not just met, but surpassed, as we embrace the opportunity to excel under pressure.

You will be responsible for providing leadership and guidance to our team of 10 Account Handlers and will be the main escalation point.How you’ll make an impact:

• To work alongside and support the Managing Director whilst managing the process and performance of a team of 10 Account Handlers.
• Champion compliance and adhere to internal and external regulations.
• Provide oversight and technical support to Gallagher colleagues. Seek, to improve business knowledge, capability and enhance your personal development along the way!
• Act as the main escalation point for the team and support on how to resolve any issues to a satisfactory conclusion.
• Manage and stay on top of the team’s workloads and allocate accordingly to make sure standards are maintained.
• Carry out regular 1-2-1s with the Team and annual performance reviews and appraisals.
• Champion data integrity and make sure all details entered into our broking platforms by the team is accurate.

About you:

• Team Leader experience within commercial insurance.
• Holding or working towards one of the Chartered Insurance Institute Qualifications, Cert CII, Dip CII or ACII would be an advantage. Educated to GCSE standard or equivalent, with an intermediate knowledge of the commercial insurance industry.
• Previous experience in the insurance industry, as is having worked to targets within a regulated, measurable framework and achieved SLAs.
• Risk aware in handling client information, 100% client centric, focussed on the best possible outcome for our clients at all times.
• Due diligence and process driven to deadlines, task focused, results oriented and takes initiative when assisting team members!
• Outstanding communication and interpersonal skills, confident when building and maintaining rapport, strong planning and analytical skills with high accuracy and attention to detail.
• Proficient in MS office.
• Eligible to work in the UK.

• To work alongside and support the Managing Director whilst managing the process and performance of a team of 10 Account Handlers.
• Champion compliance and adhere to internal and external regulations.
• Provide oversight and technical support to Gallagher colleagues. Seek, to improve business knowledge, capability and enhance your personal development along the way!
• Act as the main escalation point for the team and support on how to resolve any issues to a satisfactory conclusion.
• Manage and stay on top of the team’s workloads and allocate accordingly to make sure standards are maintained.
• Carry out regular 1-2-1s with the Team and annual performance reviews and appraisals.
• Champion data integrity and make sure all details entered into our broking platforms by the team is accurate