Team Manager

at  Connells group

Job Description
We are looking for a dynamic and experienced individual to join us as a Team Manager in our National Operations Centre based in Castle Donington.
You will play a pivotal role in overseeing and leading a team of customer service advisors, ensuring high performance and personal development.

Skills and experience required of a Team Manager

• Previous experience in leading, managing and developing a team.
• Ability to focus on solutions rather than problems and provide direction to the team.
• Exceptional customer service skills both written and verbal
• Contributes to the team, focusing on the accomplishment of team goals
• Computer literate i.e. good working knowledge of Microsoft Office application

• Provide leadership, coaching, and mentorship to team members.
• Set clear performance expectations and conduct regular performance reviews.
• Plan, organise, and manage team activities and projects, ensuring timely completion of these.
• Serve as the primary point of contact between team members and senior management.
• Monitor and report on team performance and metrics.

Skills and experience required of a Team Manager

• Previous experience in leading, managing and developing a team.
• Ability to focus on solutions rather than problems and provide direction to the team.
• Exceptional customer service skills both written and verbal
• Contributes to the team, focusing on the accomplishment of team goals
• Computer literate i.e. good working knowledge of Microsoft Office applications