Team Manager

at  Mitie

REFERENCE 65555

Location: Silverwood business park Lurgan, Craigavon, County Armagh
Job title: Systems Team Manager
Salaried
Hours: Full time hours/40hrs

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:
• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
• We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
• Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Person Specification

• Prior managerial experience in a similar role is required
• Be an effective leader with the ability to communicate efficiently
• Able to make responsible and effective decisions
• Be able to meet targets and handle a high-pressure environment
• Inspire and motivate team members. Lead by example.
• Strong IT skill set - knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
• Ability to multi-task, prioritise daily workload and meet team deadlines
• Familiarity with CASH for windows or equivalent is desirable
• Accuracy and attention to detail
• To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
• To undertake additional duties in line with management requests as required.
• Comply with IS) 27001 standards and procedures.

• Manage the day-to-day activities and performance of your team members, while monitoring operational performance against service levels
• Sets targets, implement guidelines, and assist with any issues the employees may have.
• Ensure that all team members understand the team’s objectives and work together to achieve our goals.
• Conduct performance reviews and provide efficient levels of coaching and support to bridge knowledge gaps where identified.
• Liaise and participate with training and recruitment, to ensure operational headcount and knowledge is at the required standard.
• Track daily/weekly/monthly performance to present data to clients on productivity and managing KPI’s.
• Rota management.