Team Manager

at  Sigma Connected Group

TEAM MANAGER

We are currently looking for more amazing people to join the Sigma Family as a Team Manager. You will be responsible for leading a team of Customer Advisors, driving exceptional operational performance while ensuring full compliance with regulatory standards, with a particular focus on treating customers fairly.
Location: Berg River Boulevard Paarl, 7646 South Africa

SIGMA FAMILY

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.
Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That’s why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

REQUIREMENTS:

• You have a Matric (Grade 12) or equivalent qualification
• You must be able to commute to Paarl area (Essential)
• You have BPO experience within an international BPO environment (Essential)
• You have 1 year of Team Management BPO experience working in a Collections environment. (Essential)
• You have previous leadership/Team Management experience within a BPO environment
• You can display a strong sense of resilience when faced with any challenge
• You have excellent communication skills (written and verbal)
• You are confident and thrive in pressured environments
• You have excellent attention to detail & great people management skills

Please refer the Job description for details