Team Manager

at  Simply Business

AS ONE OF OUR TEAM MANAGERS, YOU’LL:

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• understand the development needs of our consultants and support them through effective coaching and guidance

• monitor and evaluate individual and team performance through regular feedback, 1-2-1s, and monthly review meetings
• identify trends in individual, team, and department performance and implement opportunities to improve
• use data to produce action and development plans
• partner with the support team managers to make sure that your team’s performance adheres to compliance and quality standards – particularly FCA regulations and data protection requirements

HERE’S WHAT YOU’LL BE DOING:

You’ll be joining an award winning contact centre to lead a team of telephone based consultants to achieve and exceed performance targets whilst understanding and supporting their development and wellbeing.
Reporting into the Operational Leadership Team, you’ll motivate and coach the team to meet the required targets, productivity measures, and compliance standards. You will develop the team to continue the delivery of excellent customer service