Team Manager

at  Vitality

ABOUT US

We’re really excited to announce that we have recently been awarded “Top 10 Best Places To Work” in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

ABOUT THE ROLE

Team – Member Servicing
Working Pattern - Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week.

TOP 3 SKILLS NEEDED FOR THIS ROLE:

• Passionate about developing people
• Good communication skills
• Ability to prioritise

WHAT THIS ROLE IS ALL ABOUT:

You will be part of our Member Servicing team. This area specialises in Social media, our Reward benefit and Life Insurance admin queries. These queries come through a multi-channel. Your team will be managed and coached by you to provide exceptional service which exceeds the customer experience. You will be an advocate for change as Vitality changes all the time to improve the services it provides. You will lead as an example to your team.