Team Member Relations Analyst

at  Toyota

WHO WE ARE

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

WHO WE’RE LOOKING FOR

Toyota’s Human Resource Department is looking for a passionate and highly motivated Team Member Relations Analyst.
The primary responsibility of this role is to appropriately interpret and consistently apply policies and procedures within assigned divisions across all levels.
Reporting to the HR Team Member Relations Manager, the person in this role will support the Human Resource Department’s objective to provide Human Resources support through understanding, developing, and facilitating creative HR solutions to achieve the desired business objective.
This onsite position is based at our manufacturing facility in Buffalo, West Virginia. The selected candidate will be expected to reside within commutable distance of this location. The shift for this role is Sunday through Thursday, 7:15 PM to 4:00 AM.

• Track and verify that team is meeting customer service targets for follow-up, issue close-out, and team member concern resolution.
• Communicate key issues and sensing activity results monthly via Regional Effective Daily Labor Management (EDLM) standard.
• Ensure that HR results are tracked, reported to Division and HR execs, and countermeasure activity to address abnormality.
• Support team member needs for information and support according to the Toyota Way and Respect for People culture.
• Coach supervisors and managers through complex issues.
• Develop / grasp current training and tools to ensure appropriate support and facilitate training for Division Management / Supervisory development needs.
• Routinely use judgement on policy and ethics issues to protect the company and team members.
• Oversee complex morale and engagement projects using Toyota Way principles
• Manage to existing processes while working through complex TMR issues
• Identify new opportunities or gaps in current HR processes/policies that changing business needs create.