Team Member Service Center Specialist

at  McGee Air Services

McGee Air Services is looking for a Team Member Service Center Specialist to join our SFO team! Are you hard working, dedicated, and looking to make an impact on our organization devoted to becoming an Employer of Choice?

DO YOU MATCH THIS SKILLSET?

• Provide exceptional service by addressing employee inquiries related to HR policies and processes.
• Triage and respond to employee inquiries via phone, email, or other communication channels.
• Effectively communicate HR policies and procedures, and guidelines to employees, ensuring a clear understanding.
• Provide accurate information on topics such as leave policies, time-off requests, and other HR questions.
• Manage and resolve issues efficiently, ensuring a positive experience and timely resolution.
• Process HR transactions accurately, including data entry, documentation, and maintaining employee records.
• Collaborate with HR partners to escalate and resolve complex cases, ensuring an elevated level of service delivery.
• Stay updated on company policies, procedures, and industry trends to provide accurate information.
• Contribute to continuous improvement initiatives to enhance overall service delivery.
• Effectively track progress of requests to ensure solutions and resolutions are delivered.
• Collaborate with HR team members to address common concerns and share insights for process improvement.
• Analyze trends in employee inquiries and support HR Operations to identify areas for training & development.
• Ensure a positive employee experience by actively listening to concerns and providing empathetic support.
• Other duties as assigned.
• Travel required up to 20% of the time.