Team Member - YHA Snowdon Pen-Y-Pass

at  YHA

HOSPITALITY TEAM MEMBER

YHA Pen Y Pass
Fixed term contract from November 2024 to November 2025
25 to 42.5 hours per week
£11.44 per hour (applies to all, including those under the age of 21)
Staff accommodation is available at a rate of £63.70 per week
Are you looking for a fun and varied job in hospitality? YHA Pen Y Pass are looking for a Hospitality Team Member to join their team! YHA Pen Y Pass is located at the top of the pass with great views down the valley’s in both direction. We are opposite the start of the Miners’ and Pyg tracks up Yr Wyddfa so the hostel and cafe is popular with walkers and there is great climbing and caving nearby. The hostel has a busy cafe bar so experience in this area is beneficial.
As a Hospitality Team Member, you’ll play a key role in making our guests’ experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

WHAT SKILLS AND EXPERIENCE DO YOU NEED TO BE A HOSPITALITY TEAM MEMBER?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team – can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.