Team Supervisor

at  Ministry of Justice

Salary
£27,223 - £28,613
Number of jobs available
1
Detail of reserve list
12 Months
Region
North West
City/Town
Liverpool
Building/Site

LIVERPOOL THE CAPITAL LAA LIVERPOOL, L3 9PP

Grade
EO
Organisation Grade for MoJ
EO
Post Type
Permanent
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Role Type
Operational Delivery
Will the successful applicant have line manager responsibilities?
Yes
Job description
Job Title & Grade: Supervisor EO
Contract Type: Permanent
Salary range (depending on location): National - £28,312 to £30,011
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
Location: Liverpool
Directorate: Case Management
Team: Civil Applications

JOB SUMMARY

The role holder principally supports the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development on a daily basis.

ESSENTIAL QUALIFICATIONS

• Effective communication skills both written and verbal.
• Effective analytical and numerical skills with proven ability to solve problems and make decisions.
• Effective interpersonal skills
• Ability to feedback to others constructively.
• Established knowledge of Microsoft office.

DESIRABLE KNOWLEDGE, EXPERIENCE, AND SKILLS

• Experience of Coaching and Mentoring.
• Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole.

• Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity. Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.
• Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans
• Tackle problems with performance, understanding the causes and supporting staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.
• Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.
• Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas, and solutions.
• Take part in the recruitment and selection of staff: short listing, interview panels, deliver new starter inductions
• If there is capacity, the post holder may also undertake some Caseworker tasks and deal with escalated/complex communications.